dar334

Here is a prime example of our daily dealings customers.  Any customer.  They are pretty much all the same.

We got a service call in New Haven Indiana yesterday because one of the card readers wasn’t accepting credit cards.  The email indicated that the card reader had been cleaned and it still wasn’t working.  Our tech drove down there and took the card reader out of the pump and found a sticker stuck in it.  Like one of those stickers on the card when you get it that instructs you to remove it.  After removing the sticker and putting the card reader back in the pump he tested it twice and it worked fine.  He then sent a text informing us of what he had found and that it was now working.  At this point he got in his truck and headed to the next crisis.  This particular customer wants updates on the calls so I “Replied All” to the email and told them that our tech had found a sticker in the card reader, he had removed it, and the card reader tested fine.

Okay.  Now mind you, our tech is 15 to 20 miles away when we get an email response back.

“Did he happen to take a photo of the sticker?”

Seriously?!  Deep sigh.  Thank God it’s Friday.

dar